StraitsX is hiring a Junior Product Operations Associate (Contract Role) in STX - Operations (Jakarta, Jakarta, Indonesia).
About the Role
As a Junior Associate - Operations, you will perform daily shift operations to ensure the accurate and smooth settlement of routine fiat and blockchain-based transactions. Working under direct supervision, you will manage daily reconciliations, maintain operational logs, escalate errors promptly, and modern tools and AI to keep workflows efficient. This role requires resourcefulness, problem-solving skills, and the ability to thrive in a fast-paced, highly-regulated environment.
Key Responsibilities
- Execute routine daily settlement and processing for standard fiat and blockchain-based transaction queues.
- Perform accurate daily reconciliations and maintain transaction logs.
- Monitor transaction queues to meet daily SLA cut-offs and prevent backlogs.
- Identify processing errors or system glitches promptly and escalate them with detailed context.
- approved AI tools, templates, and software to streamline individual tasks and daily outputs.
- Maintain clear and timely communication with peers and immediate stakeholders.
- Contribute to team OKRs and initiatives.
What We Are Looking For
- Diploma or Bachelor's degree, with 0-2 years of experience in financial operations, banking, payments, fintech, or other fast-paced operational environments.
- Strong attention to detail with the ability to maintain accurate records, identify operational discrepancies, and ensure timely issue escalation.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams in a high-volume, SLA-driven environment.
- Willingness to work rotating shifts, including weekends, public holidays, and evening schedules, while adapting to changing operational priorities.
- Tech-savvy with a willingness to productivity and AI tools (e.g., ChatGPT, Gemini, Claude) to improve efficiency; familiarity with customer support platforms and spreadsheets is an advantage.
- Eagerness to learn and grow, with a foundational understanding of blockchain, stablecoins, or digital asset operations considered a plus.
About StraitsX
StraitsX, founded in 2020 in Singapore as the stablecoin arm of payments company Xfers, issues XSGD and XIDR — the leading regulated Singapore dollar and Indonesian rupiah stablecoins licensed as a Major Payment Institution under Monetary Authority of Singapore oversight. Created by Xfers founders Tianwei Liu and Victor Liew, the platform powers cross-border B2B payments, on-off ramps and DeFi integrations through partnerships with DBS and regional banks. Focused on Southeast Asian compliance and banking rails, StraitsX enables programmable money movement for fintechs and institutions without handling user custody directly. Headquartered in Singapore at Ayer Rajah Crescent, the team bridges traditional finance and on-chain settlement with careful licensing. The culture values regulatory craft, payments reliability and building compliant stablecoin infrastructure for Southeast Asia.