About the Company
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.
Key Responsibilities
Strategically support Stripe's largest and most complex users.
- Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
- Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
- Build long-term user relationships that increase loyalty to Stripe and its products.
- Work cross-functionally, both internally and within users' organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
- Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
- Lead user-facing meetings in person and by video.
- Contribute to the continued design of this support offering.
- Create user-facing content that provides long-term solutions.
Candidate Profile & Mindset
We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of enterprise-level, client-facing experience.
- Strong product sense and enthusiasm for solving difficult user-related problems.
- Strong written and verbal communication skills.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe's largest and most technical customers.
- Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
- Strong technical troubleshooting skills and comfort working with technical teams.
- Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
- Bachelor's degree is required.
Preferred / Nice-to-Have Qualifications
- Experience in the payments industry
- An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
- Experience managing small- to medium-scale projects.
- Strong organizational skills and a self-starting approach.
About Stripe
Stripe, founded in 2010 by Patrick and John Collison in South San Francisco and Dublin, builds financial infrastructure for the internet. Its APIs let millions of businesses accept payments, manage subscriptions, prevent fraud with Radar, and move money with Connect and Treasury. Valued at $65B+ after its 2024 rounds and processing over $1T annually, Stripe is the default for marketplaces, SaaS and AI startups. In Web3, Stripe's crypto on-ramps and USDC payouts bridge traditional checkout with on-chain treasury. Teams emphasize written clarity, rigorous productcraft and owning money movement that must work every time. In addition to global payments infrastructure, Stripe invests heavily in crypto developer tools, USDC stablecoin settlement rails, and automated merchant payouts.