Block is hiring a Product Manager, GTM Automation in 10103 Business - Product - Cash App — Bay Area, CA, United States of America. The overview below is synthesized from the employer posting on block.xyz: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.
Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers.
The Role
Day-to-day scope for the Product Manager, GTM Automation as described in the posting:
We are building the automation backbone of Block. The systems you help create will decide how work flows, how decisions are made, and how fast the company can move.
As a Product Manager on the GTM Platform team, you will shape AI products that fundamentally change how work gets done. You will decide where automation should exist, where humans must stay in the loop, and how the two work together at scale.
This is a hands-on, end-to-end role. You will be a builder, owning problems from first principles to production reality.
This role sits within the Business Platform, which builds the systems and automations powering Block’s core business functions – customer support, risk, guidance, and GTM. The focus is on GTM (sales, marketing, partnerships, account management, and communications infrastructure), with an expectation to bring deep domain expertise while partnering across other functions to drive consistency and cohesion across platforms.
You Will
- Own the strategy and roadmap for AI-powered products that matter
- Identify automation opportunities rooted in real user pain and measurable business outcomes
- Turn ambiguous, high-stakes problems into clear product direction and requirements
- Partner deeply with ML engineers, data scientists, and researchers on model goals, data strategy, evaluation, and quality thresholds
- Design and run experiments to test ideas fast and learn even faster
- Define product behavior across success paths, failures, and edge cases
- Set and own metrics for accuracy, safety, latency, reliability, and user trust
- Work with design to build human-AI interactions that are intuitive, transparent, and safe
- Collaborate with legal, security, and compliance to ship responsible AI in regulated environments
- Lead cross-functional execution from concept to launch and continuous improvement
You Have
- 7 to 10 years of product management experience, with a strong track record shipping AI or ML-driven products
- Deep technical intuition around machine learning systems, including training loops, evaluation, prompt design, data pipelines, and real-time inference constraints
- Experience running structured experiments such as A/B tests and offline model evaluations
- A true ownership mindset and the ability to drive complex initiatives across teams without waiting for permission
- Clear, compelling communication skills for executive, technical, and operational audiences
- Experience working in scaled, high-stakes, or regulated environments such as risk, compliance, or operations
- Strong understanding of AI quality, safety, and responsible use
- Hands-on experience with LLMs, multimodal models, or applied generative AI
Highly Preferred
- Technical or analytical background
- Domain knowledge in GTM processes (lead-to-opportunity, opportunity-to-cash, customer lifecycle tracking)
- Domain knowledge in GTM tooling ( (e.g., CRM, outreach, campaign/journey management, CPQ, data enrichment solutions)
EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$239,600—$359,400 USD
Zone B:
$239,600—$359,400 USD
Zone C:
$239,600—$359,400 USD
Zone D:
$239,600—$359,400 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.