Binance is hiring a Chat Product Operations Manager in Operations, Strategy & Project Management — Asia. The overview below is synthesized from the employer posting on jobs.lever.co: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
About Binance Square
Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto. With a vast selection of content from renowned crypto experts, avid enthusiasts, and trusted media sources, the platform serves as a bridge between content creators and their followers, customizing users’ feeds based on their respective engagement history.
About the Role
The listing frames the Chat Product Operations Manager at Binance as a hands-on product role. You'll own the operational and go-to-market strategy, working across product, marketing, and business teams to drive measurable impact — ensuring the Chat product runs smoothly, grows healthily, and continuously improves based on data and user feedback.
About Binance Square
Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto. With a vast selection of content from renowned crypto experts, avid enthusiasts, and trusted media sources, the platform serves as a bridge between content creators and their followers, customizing users’ feeds based on their respective engagement history.
About the Role
The listing frames the Chat Product Operations Manager at Binance as a hands-on product role. You'll own the operational and go-to-market strategy, working across product, marketing, and business teams to drive measurable impact — ensuring the Chat product runs smoothly, grows healthily, and continuously improves based on data and user feedback.
Key Responsibilities
Day-to-day scope for the Chat Product Operations Manager as described in the posting:
- Own the day-to-day operations of the Binance Chat product, including feature rollouts, content governance, and user experience monitoring.
- Collaborate closely with Product Managers to translate product strategies into operational processes and execution plans
- Define, track, and analyze core product metrics and surface actionable insights to improve performance.
- Identify product issues and user pain points through data analysis, user feedback, and community signals; drive improvements with relevant teams.
- Design and execute growth and engagement initiatives (e.g., new feature GTM, user incentive programs).
- Develop and maintain operational documentation, including SOPs, playbooks, and policies for the Chat product.
- Work cross-functionally with Risk, Compliance, Customer Support, and Marketing to ensure product health and regulatory alignment.
- Support new feature launches end-to-end: coordinate testing, user communication, and post-launch monitoring.
- Represent the voice of the user internally by gathering qualitative and quantitative feedback through surveys, user interviews, and community engagement.
Requirements
Experience and skills the team lists as required:
- 3–5 years of experience in product operations, growth operations, or a related role in a tech or internet company.
- Strong data-driven mindset with hands-on experience using analytics tools (e.g., Tableau, SQL is a plus).
- Excellent cross-functional collaboration skills; able to work effectively with product, engineering, and business teams in a fast-paced environment.
- Strong understanding of social or messaging products; experience with chat, community, or content platforms is a strong plus.
- Proven ability to manage multiple projects simultaneously with strong attention to detail.
- Excellent written and verbal communication skills in English; Mandarin proficiency is a plus to communicate with internal & external stakeholders.
- Crypto/Web3 industry knowledge or enthusiasm is a plus.
Why Binance
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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