OKX is hiring a Principal AI Engineer, Chatbot Development in Engineering — Hong Kong, Hong Kong SAR; Singapore, Singapore. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).
About the Opportunity
Company context from the listing:
We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases.
This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.
What You’ll Be Doing
- Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
- Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
- Design multi-level intent routing, classifier training, and fallback strategies.
- Building dialogue quality evaluation systems.
- Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
- Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.
What We Look For In You
Experience and skills the team lists as required:
- PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
- Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
- Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
- Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
- Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
- Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.
Nice to Haves
Additional experience noted as a plus:
- Experience in top-tier AI labs or Tech industry leaders
- Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage
- Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed
Perks & Benefits
What the posting highlights about the offer:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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For the Principal AI Engineer, Chatbot Development at OKX, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.