OKX is hiring a Principal / Senior Product Manager, Institution Onboarding Experience (KYB) in Product Management — Singapore, Singapore. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).
About the Opportunity
Company context from the listing:
As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers.
What You’ll Be Doing
- Own end-to-end product strategy and roadmap for institutional clients, including document collection, entity verification and ultimately account activation.
- Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
- Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.
- Use data, research, and experimentation to make informed product decisions and prioritize improvements.
- Simplify complex processes through thoughtful product design and automation
- Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.
- Design and deliver product solutions that are audit-ready, transparent, and adaptable to evolving regulatory standards.
What We Look For In You
Experience and skills the team lists as required:
- 5+ years of product management experience,ideally with exposure to B2B, fintech, or enterprise platforms.
- Experience building onboarding, identity verification, or enterprise account experiences.
- Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.
- Strong analytical skills and data-driven mindset, with the ability to identify user friction points
- Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.
- Strong systems thinker who can navigate and simplify complex workflows, particularly where multiple stakeholders or roles are involved.
- Proven ability to work across technical, compliance, business and operational teams to deliver compliant, scalable product solutions.
- Excellent communication and collaboration skills, especially in translating regulatory or operational needs into product requirements.
Nice to Haves:
- Familiarity with institutional KYC/KYB processes, AML requirements, or enterprise identity management.
- Experience with workflow automation, case management systems, or back-office tooling.
- Background in financial services, SaaS platforms, or B2B marketplaces.
- Fluent in English and Mandarin.
Perks & Benefits
What the posting highlights about the offer:
- Competitive total compensation
- Comprehensive insurance coverage for employees and their dependants
- More that we love to tell you along the process!
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For the Principal / Senior Product Manager, Institution Onboarding Experience (KYB) at OKX, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.