Stripe is hiring a Payments Fraud Investigator in 4896 Fraud Operations — US-Remote. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who we are
About Stripe
Company context from the listing:
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the team
Company context from the listing:
The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests.
What you'll do
Day-to-day scope for the Payments Fraud Investigator as described in the posting:
As a Payments Fraud Investigator, you'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You'll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale.
Responsibilities
Day-to-day scope for the Payments Fraud Investigator as described in the posting:
- Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
- Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders
- Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network
- Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks
- Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
- Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes
Who you are
Experience and skills the team lists as required:
The listing frames the Payments Fraud Investigator at Stripe as a hands-on product role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Experience and skills the team lists as required:
- 3+ years of experience conducting complex investigations
- 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders
- Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges
- Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements
- User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset
- Ability to travel to vendor locations for up to 10% of the year
Preferred qualifications
Experience and skills the team lists as required:
- Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud
- Experience investigating and mitigating card testing and account takeover attacks
- Experience designing fraud and risk workflows, analyst tooling, and processes and procedural workflows
- Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations