Stripe is hiring a Payments Performance Strategist in 1342 Payment Performance — San Francisco, CA; New York, NY; Chicago, IL; Seattle, WA; Atlanta, GA. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who we are
About Stripe
Company context from the listing:
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the team
Company context from the listing:
The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. We serve a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success.
What you’ll do
Day-to-day scope for the Payments Performance Strategist as described in the posting:
The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model.
Responsibilities
Day-to-day scope for the Payments Performance Strategist as described in the posting:
- Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
- Serve as both an internal and merchant-facing expert on payment optimisation strategies.
- Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
- Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
- Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
- Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
Who you are
Experience and skills the team lists as required:
Minimum requirements
Experience and skills the team lists as required:
- 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
- Deep expertise in card network costs is required at the acquirer level
- Deep expertise in interchange and scheme fees at the merchant level
- Understanding of e-commerce payments, cards based payments processing and optimization strategies
- Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
- A proven ability to build collaborative working relationships with cross-functional teams.
- The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
- A proven ability to be a self-starter capable of driving business results without significant supervision.
- Experience presenting directly to merchants
- Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
- Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
- Excellent verbal and written communication skills.
- Strong data processing, organizational and analytical skills.
Preferred qualifications
Experience and skills the team lists as required:
- Experience with SQL, dashboard building, modeling, or reporting
- Experience presenting to senior business leaders
Build a standout application
For the Payments Performance Strategist at Stripe, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.