Blackbird Labs is hiring a Field Operations Contractor in GTM — New York. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Blackbird
Company context from the listing:
Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
About Our Team
Company context from the listing:
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.
About Blackbird
Company context from the listing:
Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
About Our Team
Company context from the listing:
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.
Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.
About the Job
Company context from the listing:
At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant. Whether it’s last-minute tables, welcome drinks, off-menu items, or exclusive perks, we’re building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways.
Our vision? The more you check in at your favorite spots, the more you unlock—from unique rewards to seamless direct messaging for reservations.
We’re hiring a Field Operations Contractor to support our NYC market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations.
This is a 3-month contract-based position, with potential for continued engagement depending on performance and market growth.
Responsibilities
Day-to-day scope for the Field Operations Contractor as described in the posting:
- Coordinate on-site installations and onboarding for new restaurant partners
- Set up hardware and software according to site-specific requirements
- Train/retrain front-of-house staff and management on product usage and best practices
- Act as a trusted point of contact for operators during and after launch
- Troubleshoot issues in real-time and relay insights to the internal team
- Help maintain momentum post-launch to ensure product adoption and partner satisfaction
Requirements
Experience and skills the team lists as required:
- You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
- You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management.
- You’re organized, hands-on, and not afraid to roll up your sleeves
- You’re a strong communicator who can build quick rapport with operators and staff
- You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
- You’re currently based in NYC and have reliable access to transit
Pay Transparency Notice & Benefits
What the posting highlights about the offer:
Competitive Compensation Target hourly wage: $25–$35/hour based on experience. 3-month contract-based, with potential for continued engagement depending on performance and market growth
Disclosure in accordance with New York City's Pay Transparency Law.
Commitment to Equal Opportunity
Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by applicable law.
Join us and discover what the best work of your career could look like here at Blackbird.
Commitment to Equal Opportunity
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
Join us and find out what the best work of your career could look like here at Blackbird.