Turnkey is hiring a Head of Revenue Operations in Sales — NYC HQ. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About the job
Company context from the listing:
This is a hands-on, foundational role supporting an expanding go-to-market function. You’ll work closely with senior leadership to build the systems, processes, and insights that drive predictable and efficient revenue growth.
If you thrive in environments where you can create structure, improve workflows, and help teams move faster with clarity — this role is for you.
Highlights
- Well-capitalized with strong long-term backing and high-profile VCs
- High-growth tech company expanding rapidly
- Recognized as a fast-scaling innovator in its sector
- Experienced founders and leadership team with deep industry expertise
- Early enough to have real ownership, established enough to scale with confidence
About the Role
Day-to-day scope for the Head of Revenue Operations as described in the posting:
This is a hands-on role that works directly with the Founders and GTM leaders to create systems, processes, and insights that drive predictable and efficient revenue growth.
- Report to the VP of Revenue
- Build RevOps strategy across the full funnel: marketing, sales, onboarding, and customer success
- Map, design, and optimize GTM workflows to improve conversion, handoffs, and customer experience
- Build, own, and implement plan to continuously grow and accelerate conversion rates across each step of funnel
- Own, manage, and proactively update growth forecast model (including leadership team updates)
- Leverage competitive intelligence to improve conversion rates, forecasting, analyses, and broader rev ops strategy
- Own the evaluation, implementation, and management of RevOps tools (CRM, automation, analytics, enablement)
- Ensure data integrity and create a single source of truth for GTM metrics
- Build dashboards, reporting, and insights that drive decisions and highlight opportunities
- Monitor funnel performance, pipeline health, and revenue KPIs — and recommend improvements
- Build the operational backbone for onboarding, training, and GTM playbooks
- Support reps and CS with workflows, automation, and clear processes that reduce friction
- Provide actionable insights to Sales, CS, and Marketing
About You
Company context from the listing:
You’re someone who can build a RevOps foundation from the ground up — and you thrive on bringing clarity, structure, and efficiency to fast-moving teams. You’ll work across everything from day-to-day operations to strategic planning, always with a builder’s mindset: simplify, streamline, execute.
- 3+ years of experience, including 1–2 years in management consulting or 1–2 years in Business Operations/Strategy at a high-growth startup
- Experience as a solo RevOps operator — comfortable being both strategic and hands-on
- Strong command of CRM systems (HubSpot or Salesforce) and go-to-market tools
- Analytical mindset with the ability to turn data into strategy
- Deep understanding of SaaS revenue models, customer journey, and pipeline management
- Exceptional communicator who can influence without authority
- You’re passionate about leading projects and working cross-functionally, with experience in operational and analytical work
The Extras that Matter
- Comprehensive benefits package
- Paid parental leave
- Flexible time-off policy with encouragement to recharge
- Annual learning and development budget
- Regular team off-sites and connection opportunities
- Modern equipment and home office support
- Additional perks based on location and role
Build a standout application
For the Head of Revenue Operations at Turnkey, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.