Stripe is hiring a Operations Associate - Managed Support (Includes Weekend Rotation) in 4144 SDC - Managed Operations: Billing — Mexico City. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Stripe
Company context from the listing:
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About the team
Company context from the listing:
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
What you'll do
Day-to-day scope for the Operations Associate - Managed Support (Includes Weekend Rotation) as described in the posting:
Stripe launched Stripe Delivery Centers—a new global team to design, implement, and grow Stripe operations for the next decade. We are looking for dynamic and curious people who have a passion for solving global user issues, building operations, driving process improvement, and playing a front-line role in building this new operational capability for Stripe and accelerating growth.
Responsibilities
Day-to-day scope for the Operations Associate - Managed Support (Includes Weekend Rotation) as described in the posting:
- Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
Experience and skills the team lists as required:
The listing frames the Operations Associate - Managed Support (Includes Weekend Rotation) at Stripe as a hands-on product role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You have a user-first mindset and are energized by the challenge of solving difficult problems.
- You have excellent communication skills, both written and verbal.
- You excel in analytical thinking and problem solving.
- You have prior experience in customer service or internal and external user-facing operations.
- You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges.
- You have a process-oriented mindset and the ability to get things done.
- You enjoy working in an in-office environment with strong cross-team collaboration and support.
- You are able to prioritize and enjoy working in a quick-moving environment.
- You are humble and have a proven track record for working well across teams and with external partners.
- You're willing to work a weekend shift pattern (either Sun-Thur (with Fri and Sat off) or Tue-Sat (with Sun and Mon off)). The SDC operates during daytime hours in 9-hour shifts (including 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.
Preferred qualifications
Experience and skills the team lists as required:
- Prior experience or knowledge in user support
- Prior experience in troubleshooting
- Prior experience working on projects or process improvement initiatives