Etherscan is hiring a Operations Associate — Shah Alam, MY - Hybrid. The overview below is synthesized from the employer posting on etherscan.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Us
Company context from the listing:
Etherscan.io Is a leading Blockchain (Ethereum) services company. We are looking to add to the team an Operations Associate who can assist users with technical problems when using Etherscan And other related services.
The Role
Day-to-day scope for the Operations Associate as described in the posting:
As Operations Associate at Etherscan, you will be able to:
- Assist users from all over the world to navigate Etherscan and Ethereum
- Write tutorials and explainers simplifying technical content for the average user
- Learn and explain the latest developments in a fast-growing platform and industry
In this role, you will:
- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help
- Analyze and report bugs with the product
- Share feature requests and user feedback with the team
- Proactively update off-chain metadata to the website quickly and correctly
- Help with the curation of Ethereum & Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions
You will be a great fit if:
- At least 2 Years of experience as a Operations Associate or similar CS role
- A Bachelor's degree in English, communications, linguistics, or related field
- Experience using help desk software and remote support tools
- Strong command in English (both written and spoken)
- Excellent communication and problem-solving skills
- Skill at identifying common trends between support tickets to preempt issues and bugs
- High empathy with users less knowledgeable about blockchain and cryptocurrencies
- Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
- Self-motivated and able to work independently with minimal supervision
- Extra points if you are passionate and knowledgeable about Ethereum
How to Apply?
If you think you are up for it, apply to us right away.
Please feel free to share any content you may have created related to blockchains or Ethereum together with your application.
Build a standout application
For the Operations Associate at Etherscan, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.