Squads is hiring a Onboarding Operations Specialist in Full-Time (Remote - North America, Europe).
In this role, you will manage the entire onboarding process for businesses, ensuring compliance with KYC/KYB regulations while providing excellent customer communication. You will identify and resolve friction points in the onboarding process to enhance efficiency and customer satisfaction.
Key Responsibilities
- Own the customer onboarding process end to end, from first document request to activated account.
- Run KYC/KYB reviews on business entities, ensuring compliance with regulatory standards.
- Serve as the first line of defense, applying risk-based judgment.
- Be the primary point of contact for customers during onboarding.
- Identify friction points in the onboarding process and propose improvements.
Qualifications & Requirements
- Crypto
- Digital Assets
Preferred / Nice-to-Have Qualifications
- Experience with onboarding and case management tooling.
- Familiarity with crypto or digital assets.
About Squads
Squads is the leading smart account and multisig infrastructure on Solana, securing over $10B in assets across major protocols, venture funds, and Web3 enterprises. Through Squads Protocol and Squads Pro, teams manage multisig treasuries, program upgrades, validator staking, and automated permissions with institutional security. Squads is formally verified and trusted as the security standard across the Solana ecosystem. The engineering culture values formal verification, Rust security, and rock-solid UI design. Squads Protocol provides formally verified multisig smart account infrastructure on Solana, securing treasury management, program upgrades, and permissions for top Web3 enterprises. Squads Protocol provides formally verified multisig smart account infrastructure on Solana, securing treasury management, program upgrades, and permissions for top Web3 enterprises.