About the Company
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing
- Service Excellence: Provide concierge-level support, rapid response to issues, and proactive guidance (market intel, platform tips).
- Client Management: Manage a portfolio of top-tier clients, serving as their main point of contact, advocating for them internally, and ensuring their needs are met promptly.
- Strategy & Collaboration: Partner with Product, Marketing, Risk, and Compliance teams to champion client growth and a seamless experience.
- Events & Networking: Represent the brand at exclusive events to strengthen loyalty and attract new business
What We Look For In You
- Bachelor degree or above
- 3+ years of growth/operation experience in the Cryptocurrency space
- Experience with analytical tools and reporting such as Google Analytics and Amplitude
- Effective communication and sense of urgency to aid clients and internal satisfaction
- Fluency in Mandarin
Perks & Compensation
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
.
About OKX
OKX, founded in 2017 and headquartered in Seychelles with major hubs in Dubai, Hong Kong and San Jose, operates one of the world's largest crypto exchanges and the OKX Wallet/Web3 ecosystem. Beyond spot and derivatives trading, it builds OKX Chain (X Layer), MPC self-custody and DeFi aggregation used by 50M+ users. Backed by consistent top-5 volume, OKX invests heavily in proof-of-reserves, compliance in Europe and the Middle East, and brand partnerships in F1 and football. The company values speed, trading-domain understanding and shipping reliable systems under market volatility. OKX prioritizes zero-knowledge proof-of-reserves transparency, multi-chain Web3 wallet security, and institutional trading liquidity across global markets.