OKX is hiring a Senior Operations Manager in Global Commercial Center — Sliema, Malta. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who We Are
At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems.
We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities.
About the Team
Company context from the listing:
The operations function at OKX is responsible for the overall day to day running of the local business. We're a team of risk-minded problem solvers helping to grow the business in a sustainable and compliant manner.
What You'll be Doing
- Working with the Head of Operations to execute business strategies in alignment with team and company priorities.
- Driving improvements and optimisations across Product, Compliance, Customer Support & Growth.
- Be able to understand and interpret data and draw actionable insights.
- Ability to coordinate and execute multiple cross-functional projects at the same time.
- Be a local expert in user behaviour and regulatory requirements.
What We Look For in You
Experience and skills the team lists as required:
- Be hands-on, execution-oriented, willing, and able to drive the progress of existing projects as well as plan the delivery of new activities.
- Strong project management skills and a history of delivering on objectives.
- A track record of developing and implementing effective processes.
- A proven ability to work between cross-functional teams, including a self starter mentality when it comes to picking up new concepts.
- Bachelor's Degree in Law, Accountancy, Finance, Economics or in a related subject or equivalent practical experience
- Proven ability to work within and meet deadlines in a fast-paced environment.
- Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks.
- Intuitive, highly ethical and comfortable to question and challenge.
- Strong communication and presentation skills in English, both verbal and written.
- Comfortable using AI tools as a productivity lever, and genuinely curious about how emerging technology can streamline processes and improve output quality.
Nice to Haves
Additional experience noted as a plus:
- Prior experience in a crypto exchange, FinTech or other start up in a regulated industry.
- Prior experience working in a multinational or matrix environment.
- Interest in crypto or trading.
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Build a standout application
For the Senior Operations Manager at OKX, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.