Block is hiring a SMB Account Manager in 20405 S&M - Sales - Square Account Management — London, United Kingdom. The overview below is synthesized from the employer posting on block.xyz: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions.
The Role
Day-to-day scope for the SMB Account Manager as described in the posting:
Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.
Our team is hiring an SMB Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers.
You Will
- Be responsible for growing and retaining a multi-million dollar GPV customer base
- Understand customer needs to help achieve their business goals through Square
- Cross sell and upsell products and features by discovering customer leads
- Effectively and strategically address customer concerns and issues
- Help grow our managed accounts program
- Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
- Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs
You Have
- 2 - 3 years experience in Sales/Account Management or a related field
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Strong interest in business operations and strategy
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Entrepreneurial spirit
- Experience with Salesforce is a plus
- A BA/BS or relevant experience
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer.
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.