BitGo is hiring a Customer Success Manager (EMEA) in CSM — London, England, United Kingdom. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space.
BitGo is the leader in custody and security solutions and is the largest independent digital asset custodian in the world. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients.
We are seeking a Customer Success who will be responsible for generating new revenue opportunities and driving the strategy of our client relationships, improving the adoption and successful implementation of our solutions and services.
Responsibilities
Day-to-day scope for the Customer Success Manager (EMEA) as described in the posting:
- Develop and measure key performance indicators in the areas of efficiency, productivity, quality, and success of learning initiatives. Provide reports as needed.
- Use product and industry knowledge to achieve results and develop innovative solutions.
- Apply data to identify trends, promote key initiatives and remove barriers to success.
- Treat customer success as a product at BitGo, improving and iterating on the internal and external customer experiences.
- Lead end-to-end project plans and ensure delivery of crucial success plans.
- Capture and summarize relevant data, suggesting improvements in the tools and techniques to help scale the team.
- Scale the Success team by capitalizing on opportunities for increased efficiency, driving productivity plans.
Requirements
Experience and skills the team lists as required:
- 6+ years of work experience Customer success and GTM.
- Past project management experience.
- Multi-channel leadership experience.
- Experience building and scaling Customer Success operations.
- The ability to optimally influence and communicate cross-functionally.
- Creative problem-solving abilities.
- Passion for the Digital Assets market and technologies.
Why Join BitGo?
What the posting highlights about the offer:
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication.
Here are some of the benefits of working at BitGo:
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Competitive base salary, bonus and stock options
Additional experience noted as a plus:
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100% company paid health insurance for employee, partner and dependents
Company context from the listing:
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Computer equipment and workplace furniture to suit your needs
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Great colleagues and inspiring startup environment
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Benefits may vary based on location
What the posting highlights about the offer:
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
Build a standout application
For the Customer Success Manager (EMEA) at BitGo, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.