Block is hiring a Manager, Strategic Account Management, Food & Beverage in 20245 S&M - Marketing - Square PMM — New York, NY, United States of America. The overview below is synthesized from the employer posting on block.xyz: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions.
The Strategic Account Management organization is looking for a customer-facing leader to manage our Strategic Account Managers within our US Food and Beverage vertical. This manager will lead a team focused on the retention and growth of some of Square’s largest restaurants.
You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market within the food and beverage vertical. You will directly manage 8-10 Strategic Account Managers while directing the overall revenue growth and logo retention of your team’s portfolio.
You will have recent experience leading high performing teams in the mid-market or enterprise segment, with proven success serving as a player/coach for your portfolio. You will also have experience leading projects, driving revenue growth, and advocating internally for customers.
You Will
- Lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30-50 accounts
- Retain your portfolio in a challenging and competitive environment
- Provide 1:1 coaching and performance management to your team members
- Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly
- Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
- Create efficiencies through stream-lined repeatable processes and operational excellence
- Foster cross-functional collaboration through beta programs, co-marketing, product insights and more
You Have
- 15+ years total experience in Business Development, Sales or Account Management, ideally in the food and beverage industry
- 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
- Experience identifying opportunities and independently developing plans of action on behalf of your team
- Excellent written communication for all audiences, including internal senior stakeholders
- Experience working cross-functionally with product teams to serve as the voice of the customer
- Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
Pay Transparency:
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S.
Zone A: ($174,240 - $261,440)
Zone B: ($162,080 - $243,040)
Zone C: ($153,360 - $230,000)
Zone D: ($148,160 - $222,240)
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.