Block is hiring a Enterprise Account Manager, Retail in 20405 S&M - Sales - Square Account Management — Bay Area, CA, United States of America. The overview below is synthesized from the employer posting on block.xyz: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions.
The Role
Day-to-day scope for the Enterprise Account Manager, Retail as described in the posting:
The Account Management organization is looking for a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space.
You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.
The ideal candidate will have worked in account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers.
You Will
- Manage a book of ~50 Mid-Market Sellers
- Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Negotiate contracts for use-case expansion and retention of your sellers
- Serve as the voice of the upmarket seller with Product Teams
- Provide white glove client service to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
You Have
- 5+ years of account management or sales experience
- Consistent over-performance on key metrics
- Remarkable discovery skills with customers
- Experience within the Retail industry
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
- Growth mindset, positive outlook, empathetic and collaborative team player
Pay Transparency:
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S.
Zone A: ($135,200 - $202,800)
Zone B: ($125,800 - $188,600)
Zone C: ($119,000 - $178,400)
Zone D: ($108,200 - $162,200)
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.