Stripe is hiring a Operations Program Manager, Capital Collections in 8526 Product Experience Operations — US-NYC or US-SF. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who we are
About Stripe
Company context from the listing:
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the team
Company context from the listing:
Our Collections team focuses on effectively recovering overdue Stripe Capital loans while maintaining a positive user experience. We're committed to balancing the necessity of efficient collections with a customer-centric approach.
What you’ll do
Day-to-day scope for the Operations Program Manager, Capital Collections as described in the posting:
As an Operations Program Manager, you'll own and evolve the programs that drive our collections operations—while staying close to the work itself. You'll directly handle complex cases to build deep process knowledge and customer empathy, and use those insights to design scalable, data-driven improvements.
Responsibilities
Day-to-day scope for the Operations Program Manager, Capital Collections as described in the posting:
- Casework and Process Expertise — Own complex and escalated collections cases end-to-end, building firsthand understanding of customer pain points, process gaps, and regulatory nuances to inform program decisions
- Program Strategy and Execution — Design, launch, and manage collections programs aligned with business objectives, regulatory requirements, and customer experience goals
- Scaling and Process Optimization — Identify opportunities to automate, standardize, and scale collections operations—reducing manual effort while improving efficiency and consistency as volume grows
- Compliance and Quality Assurance — Ensure regulatory and policy compliance across all collections activities. Build and maintain QA frameworks—including audits and calibration—to uphold quality standards
- Data and Performance Management — Monitor program performance through analytics, identify trends and areas for improvement, and develop data-driven strategies to optimize outcomes
- Cross-Functional Collaboration — Partner with Product, Engineering, Compliance, and Operations teams to align collections programs with platform capabilities and drive long-term systemic improvements
- Documentation and Enablement — Build and maintain process documentation, playbooks, and training materials that empower the team and reduce knowledge silos
Who you are
Experience and skills the team lists as required:
The listing frames the Operations Program Manager, Capital Collections at Stripe as a hands-on product role. You are a proactive problem solver who constantly challenges the status quo and pushes for innovation in how collections operations run. If you meet the minimum requirements below, we encourage you to apply.
Minimum requirements
Experience and skills the team lists as required:
- 3+ years of program management experience, with a focus on operational process design, implementation, and scaling
- Willingness and ability to perform hands-on casework alongside program responsibilities
- Strong problem-solving skills with the ability to use data to drive decisions and measure impact
- Excellent communication skills—comfortable conveying complex or sensitive topics to both technical and non-technical audiences
- Experience managing multiple concurrent projects in a fast-paced, high-growth environment with shifting priorities
Preferred qualifications
Experience and skills the team lists as required:
- Experience in financial services or fintech, particularly in collections or lending operations
- Familiarity with automation tools and techniques, including a working knowledge of SQL
- Experience in change management—taking initiatives from conception through scaled execution
- Background in a compliance-sensitive environment with knowledge of relevant regulatory frameworks
- Experience designing or managing QA programs, including audit methodologies, scoring calibration, and quality feedback loops