About the Company
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, improve their technical operations, and accelerate their global growth with Stripe.
Key Responsibilities
- Provide a Gold Standard Experience to key stakeholders at your assigned accounts
- Work with the wider Operations team to share current-state information, resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development
- Build long-term user relationships that strengthen loyalty to Stripe and Stripe products
- Work across Stripe and users' organizations to develop and implement operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas
- Partner closely with Customer Success and other user-facing teams to support Stripe users
- Lead user-facing meetings in person and by video
- Contribute to the continued design of this support offering and create user-facing content that provides long-term solutions
Candidate Profile & Mindset
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region
- Business-level spoken and written Mandarin Chinese is required because this role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market.
- Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems
- Ability to lead complex integration conversations in a consultative and proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization
- Familiarity with application programming interfaces (APIs) and Structured Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams
Preferred / Nice-to-Have Qualifications
- An operations-focused approach, with the ability to identify and remove process friction while building processes that can scale
- Experience managing small- to medium-scale projects
- Strong organizational skills and the ability to work independently
- Experience with tools and technologies such as Postman, Xcode, Python, webhooks, and extract, transform, and load (ETL) processes
- Experience in the payments industry
About Stripe
Stripe, founded in 2010 by Patrick and John Collison in South San Francisco and Dublin, builds financial infrastructure for the internet. Its APIs let millions of businesses accept payments, manage subscriptions, prevent fraud with Radar, and move money with Connect and Treasury. Valued at $65B+ after its 2024 rounds and processing over $1T annually, Stripe is the default for marketplaces, SaaS and AI startups. In Web3, Stripe's crypto on-ramps and USDC payouts bridge traditional checkout with on-chain treasury. Teams emphasize written clarity, rigorous productcraft and owning money movement that must work every time. In addition to global payments infrastructure, Stripe invests heavily in crypto developer tools, USDC stablecoin settlement rails, and automated merchant payouts.