Stripe is hiring a Manager, Technical Account Management in 4147 Technical Account Management, Support & Services - EMEA — Dublin. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who we are
About Stripe
Company context from the listing:
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the team
Company context from the listing:
The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business.
What you'll do
Day-to-day scope for the Manager, Technical Account Management as described in the posting:
Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA.
Responsibilities
Day-to-day scope for the Manager, Technical Account Management as described in the posting:
- Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements
- Lead a team of technical account managers working with Stripe's largest users
- Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users
- Hire and retain top technical talent as the team scales
- Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs
- Ensure that team members are happy, effective, and growing in their career and user work
- Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance
- Analyze data from user feedback and experiences to drive efficiency and build quality
- Be an advocate for Stripe users and champion for users' needs internally
- Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Who you are
Experience and skills the team lists as required:
The listing frames the Manager, Technical Account Management at Stripe as a hands-on product role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Experience and skills the team lists as required:
- 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
- 3+ years of people management experience, leading senior technical ICs
- Experience working with strategic accounts
- Excellent written and verbal communication skills
- An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example
Preferred qualifications
Experience and skills the team lists as required:
- Experience with fintech SaaS products and Payments industry
- Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a winning track record
- Proven ability to scale a technical services or technical support team in a high-growth environment