Brave is hiring a Client Success Manager in Sales — USA. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Brave
Company context from the listing:
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is seeking a talented Client Success Manager to join our team. You will manage a portfolio of advertisers and drive the success of their campaigns.
Some of the job responsibilities include:
- Build and maintain long term client relationships through excellent customer service.
- Manage the gathering and organization of client-provided campaign assets for smooth and timely deployment.
- Advise clients on campaign strategy and best practices.
- Communicate campaign performance insights with clients by generating and delivering regular reports.
- Lead client calls with strong presentation skills to showcase campaign performance and Brave's value.
- Own internal communications regarding campaign objectives, performance, status, and client needs.
Requirements
Experience and skills the team lists as required:
- Passion for account services, creativity, and willingness to work in a 100% remote and highly collaborative environment.
- Self-motivated and able to thrive in a results-driven environment.
- Bachelor’s degree in marketing, business administration, or relevant field.
- 2+ years of experience in account management, campaign development, or similar role (mandatory).
- Excellent communication skills.
- Ability to multitask and manage multiple client accounts simultaneously.
- Proven track record of delivering client solutions and meeting sales goals
- Strong attention to detail.
- Excellent listening, negotiation, and presentation skills.
Working at Brave
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- Highly competitive salaries & benefits, and generous home-office stipends.
- Fully remote team (no office, no commute).
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper-growth company, and revolutionize the web.
- Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
Salary is $75,000.00 to $85,000.00 plus bonus
Additional experience noted as a plus:
Check us out
LinkedIn |Glassdoor |brave.com
Build a standout application
For the Client Success Manager at Brave, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.