eToro is hiring a IT Specialist in Solutions Group — Tel Aviv District. The overview below is synthesized from the employer posting on etoro.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Description
eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have 40 million registered users from 75 countries and our platform is available in 20 languages. eToro is an innovative, fast growing business and listed on Nasdaq in May 2025.
We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!
What you'll be doing?
- Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
- Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
- Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
- Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
- Write scripts to optimize automation across the organization.
- Troubleshoot software applications and operating system issues for seamless IT operations.
- Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
- Create procedures and create new documentation for both technical and end-user roles.
- Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
- Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
- Provide comprehensive support to our entire organization, both locally and remotely.
- Collaborate with vendors to procure hardware and software solutions as needed.
- Stay updated on industry trends and advancements to recommend improvements in IT systems.
Requirements
Experience and skills the team lists as required:
Want to join? You'll need:
- UP to 3 years of proven experience as an IT Support Specialist or similar role.
- Strong technical abilities in diverse technical fields (Windows, Mac environment, Networking, Security and Monitoring System)
- Proficient in managing end users and permissions in Active Directory Servers, Office 365, Microsoft Intune, and Azure.
- Knowledge of scripting (PowerShell / JSON / Jenkins)
- Proven experience with AI tools in daily tasks and workflows.
- Experience with managing systems on Virtual platforms (including clouds)
- Basic understanding of networking concepts and protocols.
- Excellent problem-solving and communication skills.
- Experience working with global teams, able to work both independently and collaboratively.
- Ability to multitask.
- Ability to work effectively under pressure, manage multiple priorities, and consistently meet SLA targets.
- Customer-focused with a strong commitment to providing exceptional support.
- Team Player.
Build a standout application
For the IT Specialist at eToro, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.