Turnkey is hiring a Head of People in Operations — NYC HQ. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Your role
As the Head of People at Turnkey, you will take full ownership of the People function from the COO. You will be the fully independent functional leader responsible for building, scaling, and leading all people-related operations across the company.
This is a critical, hands-on builder and executor role perfect for an experienced leader who is excited to build a world-class, high-agency culture grounded in scalable processes. You will ensure our People strategy directly supports the business objectives of rapid growth and operational excellence.
What you’ll do
Day-to-day scope for the Head of People as described in the posting:
- Own and build all People functions (talent, HRBP, People Ops)
- Own and continually improve performance management, leveling, and compensation frameworks
- Partner with Finance on headcount planning, compensation strategy, and organizational design
- Develop managers and support executive leadership growth
- Build scalable talent acquisition processes and systems
- Strengthen culture through clarity, programs, and high standards
- Ensure People operations run smoothly, compliantly, and with minimal bureaucracy
- Mentor and grow a small but mighty People team
What we’re looking for
- 7+ years of experience in People / HR roles, including 2+ years in a senior leadership position (Head of / VP) at a high-growth technology company
- Demonstrated experience as an executor and builder who has personally implemented core systems and processes
- Broad exposure to all aspects of People / HR: talent, HRBP, People Ops, compensation
- Strong operator: structured, organized, pragmatic, and systems-oriented
- High agency, first-principles thinker who is comfortable coaching and pushing executives
Style points
- Experience in fintech, crypto, or B2B SaaS
- Expert knowledge of employment law and compliance
What we offer
What the posting highlights about the offer:
- Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k) — detailed benefits overview available as we get further in the process
- Paid parental leave
- Unlimited PTO
- $3,000/yr learning and development budget to attend industry conferences
- Multiple team offsites per year
- Macbook Pro laptop
- Lunch stipend
Ready to join us on this journey? Email us at jobs@turnkey.com with your LinkedIn profile and a short overview of why you'd be a great fit for Turnkey.
Turnkey is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Build a standout application
For the Head of People at Turnkey, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.