Bitdeer is hiring a Escalation / L3 Support Engineer in AI Cloud — Singapore, SG. The overview below is synthesized from the employer posting on bitdeer.breezy.hr: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Bitdeer
Company context from the listing:
Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain.
Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.
About the team
Company context from the listing:
As the deep-technical tier of the operations center, the L3 / Escalation Support Engineer owns the hardest customer issues and platform incidents, and is the bridge between front-line support and Engineering / SRE. You turn recurring escalations into permanent fixes and better runbooks.
What you will be responsible for
- Own complex, escalated customer issues and platform incidents end-to-end to resolution.
- Deep-dive troubleshooting across GPU compute, networking / SDN, storage, drivers / CUDA, control plane, and billing.
- Act as the bridge to SRE / Compute / R&D; drive root-cause analysis and permanent fixes.
- Lead or support incident handling and post-incident reviews; feed learnings back into runbooks and monitoring.
- Mentor L1 / L2 and improve the knowledge base and escalation quality.
- Participate in an on-call escalation rotation.
How you will stand out:
- 5+ years in cloud / infra technical support, escalation, or SRE-adjacent roles.
- Strong hands-on across Linux, networking, and cloud infrastructure; GPU / CUDA / HPC experience strongly preferred.
- Proven track record resolving complex production issues and doing root-cause analysis.
- Excellent written English and cross-team communication.
- Comfortable with on-call and incident leadership.
What you will experience working with us
- A culture that values authenticity and diversity of thoughts and backgrounds;
- An inclusive and respectable environment with open workspaces and exciting start-up spirit;
- Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
- Ability to contribute directly and make an impact on the future of the digital asset industry;
- Involvement in new projects, developing processes/systems;
- Personal accountability, autonomy, fast growth, and learning opportunities;
- Attractive welfare benefits and developmental opportunities such as training and mentoring.
Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.
#LI-ST1
Build a standout application
For the Escalation / L3 Support Engineer at Bitdeer, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.