Notabene is hiring a Solutions Engineer, Americas [Remote] in Solutions Engineering — New York. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Notabene
Company context from the listing:
Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency.
As a Solutions Engineer at Notabene, you will play a key role in realizing our vision of seamlessly integrating cryptocurrency into the global financial ecosystem while ensuring security. You'll closely collaborate with our Customer Success, Customer Support, and Engineering teams to comprehend client needs and regulatory requirements, crafting tailored technical solutions using our API-first platform.
Responsibilities
Day-to-day scope for the Solutions Engineer, Americas [Remote] as described in the posting:
- Solution design: Create and architect technical solutions that align with clients' objectives and adhere to global and local regulations. Utilize a consultative approach to identify business needs and align them with Notabene's solutions.
- Support: Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions. Troubleshoot issues by using log management tools such as Datadog.
- Collaboration: Work closely with Product, Engineering, Regulatory & Compliance, and Customer Success teams to ensure our platform empowers customers to meet regulatory requirements at scale.
- Documentation: Maintain outstanding technical documentation and develop examples that support customer integrations and POCs, showcasing the solution's capabilities.
Qualifications
Experience and skills the team lists as required:
- 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS
- Strong understanding of REST APIs and web technologies
- Proficient problem-solving skills (you are a natural-born troubleshooter)
- Ability to work both independently and collaboratively in a dynamic, low-ego environment
- Customer-first attitude
- Comfortable reading code and querying data
- Excellent project management skills, capable of managing multiple priorities and establishing clear accountabilities for success
Nice to Have
Additional experience noted as a plus:
- Previous experience within the regtech/fintech or virtual asset sector
- Prior experience working with financial institutions and AML controls
- Prior experience in payments
- Familiarity with established privacy and security standards and frameworks, such as SOC2, ISO27001, GDPR
Apply Today!
If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates.
Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.
Build a standout application
For the Solutions Engineer, Americas [Remote] at Notabene, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
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