Stripe is hiring a Solutions Engineer, Privy in 9003 Privy - S&O — LOCATION. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who we are
About Privy
Company context from the listing:
Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.
About the team
Company context from the listing:
At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.
They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence.
This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly.
We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor.
What you’ll do
Day-to-day scope for the Solutions Engineer, Privy as described in the posting:
- Own the technical relationship for Privy’s most important customers end-to-end
- Lead technical discovery, implementation planning, and launch coordination
- Drive integrations to successful completion
- Unblock customer issues quickly and with urgency
- Coordinate technical follow-through across internal and external stakeholders
- Partner closely with Account Management on customer health and escalations
- Work with FDE when a problem requires bespoke technical work or product development
- Route long-tail issues to Support Engineering and keep ownership clear
- Surface recurring customer pain points and product feedback to the broader team
Who you are
Experience and skills the team lists as required:
Minimum requirements
Experience and skills the team lists as required:
- 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
- Strong technical judgment and comfort in complex customer environments
- Excellent communication and follow-through
- Strong ownership and a bias toward action
- High customer empathy and sound prioritization
- Ability to manage ambiguity and keep workstreams moving
Build a standout application
For the Solutions Engineer, Privy at Stripe, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.