Block is hiring a Staff Machine Learning Engineer (Modeling), Support in 11003 Risk - Prod Dev - Square — Seattle, WA, United States of America. The overview below is synthesized from the employer posting on block.xyz: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people.
The Role
Day-to-day scope for the Staff Machine Learning Engineer (Modeling), Support as described in the posting:
Block's Support ML Modeling team is a central driver of innovation in customer support experiences across our entire ecosystem—including Cash App, Square, and other business units. We are dedicated to advancing the state of intelligent, automated support through machine learning and generative AI.
We're building the future of support at Block: one powered by AI, voice interfaces, and smart automation. We're looking for candidates with a passion for intelligent systems, practical ML experience, and a desire to build product-driven solutions.
You Will
- Lead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout, documentation, and long-term maintenance
- Partner strategically with risk, product, engineering, design, and operations leaders to define and drive long term ML roadmaps, informed by domain expertise and industry trends
- Guide the team’s direction, identifying new ML/AI opportunities and advising leadership on strategic tradeoffs and opportunities
- Drive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning, and real-time inference
- Design, deploy, and maintain ML models powering conversational agents including support chatbots across Cash App, Square, and other Block products
- Develop ML-powered tools and real time recommendation systems that enhance support agent effectiveness and customer outcomes
- Act as the technical representative for your team’s systems and programs, clearly communicating work and results to stakeholders, cross-functional partners, and external audiences
You Have
- 10+ years of experience in machine learning, applied AI, or product ML roles, with deep technical expertise
- Demonstrated leadership capabilities, with the ability to influence and align cross-functional teams while directly shaping the work of peers through communication, context sharing, and technical guidance
- A track record of delivering organizational wide impact, shaping systems, frameworks, or initiatives that raise the bar across multiple teams or functions
- Proven ability to ship end to end ML features from problem framing through deployment and long-term maintenance
- Demonstrated experience with language models, dialog systems, or generative AI in production
- Strong foundation in NLP, deep learning, or ML infrastructure best practices.
- Excellent communication skills, with the ability to represent the team’s work to leadership and stakeholders
- Enthusiasm for R&D and pushing the boundaries of applied AI to transform conversational systems
Technologies We Use and Teach
- Python, PyTorch, TensorFlow, or JAX
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$276,800—$415,200 USD
Zone B:
$276,800—$415,200 USD
Zone C:
$276,800—$415,200 USD
Zone D:
$276,800—$415,200 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.