DV Trading is hiring a Trade Desk Support Engineer in Operations — Chicago. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Us
Company context from the listing:
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Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users.
Overview
Company context from the listing:
We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role.
Job Responsibilities:
- Monitoring and alerting of critical trading system environments
- Proactive identification and resolution of production issues
- Development of tools and driving efficiency/stability improvements/ automation with scripting
- Troubleshooting and resolution of complex systems issues
- Production Deployments of all infrastructure components
- Off hours pager support on a rotating schedule
Requirements
Experience and skills the team lists as required:
- Minimum 3 years of relevant experience
- Strong working knowledge of UNIX environment/Unix commands
- Database knowledge with sql - MySQL, InfluxDB
- Strong scripting knowledge - Python/Bash
- Minimum B.S. in Computer Science or equivalent
- Excellent interpersonal and communication skills are essential
- Ability to switch and track various ongoing tasks and issues is required
- Attention to detail in problem solving
- Ability to work under pressure within a dynamic trading environment
- Ability to work independently and collaboratively within a team
Preferred:
- Experience using Jira as a ticket/work request system
- Experience using Grafana/InfluxDB/Icinga
- Linux desktop support experience
- Experience with version control systems such as git/puppet
- Network troubleshooting and analysis experience
Benefits
What the posting highlights about the offer:
- Discretionary bonus eligibility
- Medical, dental, and vision insurance
- HSA, FSA, and Dependent Care Options
- Employer Paid Group Term Life and AD&D insurance
- Voluntary LTD, Life & AD&D insurance
- Flexible Vacation policy
- Retirement plan with employer match
DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions.
The range below reflects the expected base salary for this position. It represents a good-faith estimate of the base pay we anticipate offering, with actual compensation determined by your experience, education, skills, and performance throughout the interview process.
Base Salary Range
$110,000—$135,000 USD
Build a standout application
For the Trade Desk Support Engineer at DV Trading, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.