Helius is hiring a Staff Platform Engineer, Observability in Engineering — North America. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Helius
Company context from the listing:
Helius is building the core infrastructure for Solana - empowering developers to create the next generation of crypto-powered applications. Our mission is to accelerate the development of internet capital markets by making it easier, faster, and more intuitive to build on-chain.
Thousands of teams - from early-stage startups to industry leaders like Coinbase, Phantom, and Jupiter - rely on Helius APIs, webhooks, and indexing tools to power their products. Backed by Haun Ventures, Founders Fund, and Foundation Capital, we’re a small, senior team obsessed with performance, simplicity, and scalability in decentralized systems.
Read our Helius Manifesto to see how we work and what we value.
About the Role
Day-to-day scope for the Staff Platform Engineer, Observability as described in the posting:
We’re looking for a Staff Platform Engineer to own observability end-to-end and rebuild our visibility stack from the ground up. You’ll design and run the systems behind metrics, logs, tracing, and performance debugging for every product team at Helius.
You’ll architect pipelines that handle massive throughput, granular trace data, and millisecond-level introspection. If you enjoy building high-performance systems that help engineers understand and operate complex workloads, this role hits that sweet spot.
What You'll Do
Day-to-day scope for the Staff Platform Engineer, Observability as described in the posting:
- Architect a new observability stack across metrics, logs, tracing, and alerting
- Build high-throughput observability pipelines optimized for fast, low-latency querying
- Lead the migration from Datadog to cost-efficient, performance-focused internal tools
- Partner with infra, product, and performance teams to support deep debugging workflows
- Own reliability, scaling, and cost efficiency across the entire observability system
- Keep systems simple, fast, and easy for engineers to reason about
What You'll Bring
- 8+ years of strong programming experience with deep understanding of observability systems
- Experience with tools like ClickHouse, Loki, Elasticsearch, Prometheus, or Grafana
- Ability to design systems that handle massive data volumes and sustained read/write throughput
- Strong systems thinking and intuition for performance, storage tradeoffs, and reliability
Nice to Have
Additional experience noted as a plus:
- Experience running bare metal at scale
- Familiarity with Solana or blockchain performance needs
Why Helius?
- High-impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and Phantom
- Serious engineering: Build fast, reliable systems and user experiences across distributed infra and high-throughput backends
- Ownership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scales
- Remote-first flexibility: Work where you’re most effective with a flexible, fully distributed team
- Competitive comp & perks: Market-leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travel
- Mission-driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps
Build a standout application
For the Staff Platform Engineer, Observability at Helius, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.