Jane Street is hiring a IT Operations Engineer in IT and Systems Engineering — Hong Kong, Hong Kong. The overview below is synthesized from the employer posting on janestreet.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About the Position
Company context from the listing:
We’re seeking an IT Operations Engineer to support, configure and maintain multiple systems across all of our technology stacks, including desktop environments, network infrastructure and various application platforms. Working closely with specialised teams across the firm, you will help build and maintain the infrastructure that powers our trading operations.
Technology is central to our business, and you’ll play a crucial role in responding to tech support requests, building and configuring Windows, Linux and macOS laptops, desktops and servers, supporting our Windows domain infrastructure, monitoring critical systems and helping with projects to optimise the way we work.
You’ll also design, build and maintain automations with code to streamline recurring IT support tasks, reduce manual toil and improve team scalability.
Your success will depend on exceptional problem-solving abilities and interpersonal skills as you collaborate with our technically-sophisticated users. The role demands real-time troubleshooting expertise, patient listening, comfort with asking clarifying questions and the humility to acknowledge mistakes.
This role sits within our global IT Operations group, a team of systems and end user support engineers responsible for monitoring and managing our mixed Windows, Linux and macOS environment across a worldwide physical and virtual computing landscape.
About You
Company context from the listing:
- Passionate about helping end users and solving technical problems
- Have strong experience administering Windows desktop and server environments in production, including Active Directory, Group Policy and related tooling
- Experienced with troubleshooting MDM for iOS, macOS and Android devices on platforms such as Omnissa Workspace ONE or Jamf
- Experienced with—or interested in—supporting and optimising platforms and tools, such as Chocolatey, Google Workspace and Bloomberg
- A strong written and verbal communicator, spanning technical documentation and day-to-day support of end users
- Having strong technical skills in scripting for Windows (especially in PowerShell) or any Linux scripting experience (in Bash or Python) is a plus
- Fluent in English; ability to speak other Asian languages (e.g., Cantonese or Mandarin) is preferred
If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.
Build a standout application
For the IT Operations Engineer at Jane Street, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.