Jane Street is hiring a IT Operations Engineer in IT and Systems Engineering — New York, New York, United States. The overview below is synthesized from the employer posting on janestreet.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About the Position
Company context from the listing:
We’re seeking an IT Operations Engineer to support, configure, and maintain multiple systems across all of our technology stacks, including desktop environments, network infrastructure, and various application platforms.
Technology is central to our business, and you’ll play a crucial role in responding to tech support requests, building and configuring Windows, Linux, and macOS laptops, desktops, and servers, supporting our Windows domain infrastructure, monitoring critical systems, and helping with projects to optimize the way we work. You'll leverage automation tools like PowerShell during quieter periods to create elegant, scalable solutions that simplify operations.
Your success will depend on exceptional problem-solving abilities and interpersonal skills as you collaborate with our technically sophisticated users. The role demands real-time troubleshooting expertise, patient listening, comfort with asking clarifying questions, and the humility to acknowledge mistakes.
This position sits within our global IT Operations group, a team of engineers who monitor and manage our mixed Windows/Linux/macOS environment across a physical/virtual computing landscape spanning multiple continents. In collaboration with specialized teams within and outside the IT department, you will help create and maintain the infrastructure that powers our trading operations.
This role will require occasional physical work, including lifting equipment up to 40lbs.
About You
Company context from the listing:
- Passion for helping people and solving technical problems
- Solid foundation in information technology and networking principles
- Technical expertise in networking, programming, or system administration
- Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment
- Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems
- Clear, concise, and empathetic verbal communication skills
- Excellent written communication for technical documentation and knowledge base maintenance
- Flexibility to work occasional evening or weekend hours
- Familiarity with either the Linux or macOS operating systems would be a bonus
- Technical strength in programming or scripting for the Windows platform (especially PowerShell) or the Linux platform (especially Bash) would also be a bonus
If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.
Build a standout application
For the IT Operations Engineer at Jane Street, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.