BitGo is hiring a Technical Support Engineer - AMER in Operations — India. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space.
We are looking for a Technical Support Engineer to join our global team in Bangalore.
Responsibilities
Day-to-day scope for the Technical Support Engineer - AMER as described in the posting:
- Investigate client inquiries and provide “white glove” assistance via phone, email, or chat
- Provide first response to technical issues, solve where possible
- Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
- Track customer inquiries through to resolution, maintaining a timely cadence of communication
- Develop and maintain technical and non-technical playbooks
- Prioritize and manage several open inquiries at one time
- Maintain a high bar for client experience by setting an example through performance and work ethic
- Participate in an on-call rotation to handle high priority queues
- Must work in a defined working hours, as required by the business
Qualifying Skills & Experience:
- Have graduated with Computer Science or related bachelor’s degree
- 2+ years of work experience in a technical support setting, within financial institutions preferred
- Strong problem-solving and troubleshooting skills
- Stellar team player and can navigate issue resolution with cross functional teams
- Fantastic communication skills, both verbal and written
- Good understanding of Google apps, Salesforce, JIRA
- Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth
- Technical troubleshooting experience preferred, not intimidated by command-line interfaces
Why Join BitGo?
What the posting highlights about the offer:
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication.
Here are some of the benefits of working at BitGo:
- Competitive salary
- IT equipment support for work
- Meal and commute allowance
- Medical Insurance
- Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)
- Snacks: on-the-house in the Bangalore office
- Great/Talented workforce to learn and grow with
Note: This role requires working onsite (Monday to Friday) at the Bangalore office.
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.
Working Hours (IST):
- AMER: 8:30 PM IST - 4:30 AM IST
Build a standout application
For the Technical Support Engineer - AMER at BitGo, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.