About the Company
Founded 20 years ago and headquartered in Chicago, the DV>DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.
Overview
We are hiring a remote Trade Desk Support Engineer (Night Shift) to join our IT department and provide L1 through L3 support for service requests and incidents. This role follows a night shift schedule from 12:00 AM to 8:30 AM Central Time (CT). Customer service and production support are the most important aspects of this role, ensuring timely and professional resolution of issues to maintain smooth operations.
Job Responsibilities
- Night shift:12:00 AM to 8:30 AM CST
- Monitoring and alerting of critical trading system environments
- Proactive identification and resolution of production issues
- Development of tools and driving efficiency, stability improvements, and automation through scripting
- Troubleshooting and resolution of complex systems issues
- Production deployments of all infrastructure components
- Off-hours pager support on a rotating schedule
Qualifications & Requirements
- Minimum 3 years of relevant experience
- Strong working knowledge of UNIX environment/Unix commands
- Database knowledge with sql - MySQL, InfluxDB
- Strong scripting knowledge - Python/Bash
- Minimum B.S. in Computer Science or equivalent
- Excellent interpersonal and communication skills are essential
- Ability to switch and track various ongoing tasks and issues is required
- Attention to detail in problem solving
- Ability to work under pressure within a dynamic trading environment
- Ability to work independently and collaboratively within a team
Preferred
- Experience using Jira as a ticket/work request system
- Experience using Grafana/InfluxDB/Icinga
- Linux desktop support experience
- Experience with version control systems such as git/puppet
- Network troubleshooting and analysis experience
Perks & Compensation
- Discretionary bonus eligibility
- Medical, dental, and vision insurance
- HSA, FSA, and Dependent Care Options
- Employer Paid Group Term Life and AD&D insurance
- Voluntary LTD, Life & AD&D insurance
- Flexible Vacation policy
- Retirement plan with employer match
DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV.
About DV Trading
DV Trading, founded in 2006 in Chicago as DV Group, is a proprietary trading firm active in commodities, equities and crypto via DV Chain, its institutional crypto desk providing liquidity and OTC services. With 400+ employees across Chicago, New York and London, DV combines market making, systematic strategies and venture via DV Crypto. Candidates need strong quantitative reasoning, risk discipline and interest in 24/7 crypto markets. DV Chain and DV Trading deploy proprietary quantitative algorithms and automated market making infrastructure to supply 24/7 liquidity across digital asset markets. DV Trading brings quantitative risk management and deep liquidity provisioning across spot markets, futures exchanges, and decentralized finance protocols.