Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase.
As a Software Engineer, Enterprise Apps on the CX Shared Agent Platforms and SFDC Solutions team within Coinbase's Enterprise Applications and Architecture org, you'll build the platforms and services that power customer experience and compliance operations across Coinbase. This team develops scalable internal tools, agent workflows, and integrations that help CX agents resolve customer issues and manage KYC and compliance processes with greater speed and accuracy. You'll own full-stack development of services and applications that directly improve agent productivity and customer satisfaction at scale.
Key Responsibilities
- Build and ship full-stack services and applications using Golang, gRPC, TypeScript, and React to support CX agent workflows and automation.
- Own the design, implementation, and integration of third-party platforms (Salesforce, Maestro QA, Assembled) that extend Coinbase's internal CX tooling capabilities.
- Drive platform modernization efforts, including support for strategic platform transitions and evolving the agent platform landscape.
- Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges.
- Lead code reviews, architecture discussions, and testing practices that raise the quality bar across the team and support reliable, high-traffic production systems.
- Identify and mitigate technical risks during design and implementation, proactively adapting approaches to maintain platform reliability.
Required Skills and Experience
- 5+ years of experience in software engineering, with proficiency in Go and hands-on experience building scalable backend services using gRPC and event-driven architectures (Kafka or similar).
- Demonstrated full-stack development capability with TypeScript/JavaScript and modern component-based frameworks (React), delivering production-quality applications.
- Experience operating production systems on AWS with Kubernetes, Terraform, and CI/CD pipelines (BuildKite or similar), including implementation of rate limiters, caching, load balancing, and observability tooling.
- Proven track record evaluating, integrating, and extending third-party SaaS platforms in a production enterprise environment.
- Experience mentoring engineers on design patterns, testing practices, and deployment processes in a distributed, multi-timezone team.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
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Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus)
R$341.240 - R$359.200 BRL
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com..
- Data Privacy & Arbitration: By submitting your application, you agree to our. US applicants: By submitting your application, you agree to Arbitration of Disputes.
About Coinbase
Coinbase, founded in 2012 by Brian Armstrong and Fred Ehrsam in San Francisco, is the largest US-listed crypto exchange (NASDAQ: COIN) with 110M+ verified users and $300B+ quarterly traded volume. Products span retail, Advanced Trade, Wallet self-custody, Base L2 and institutional prime. Public since 2021, Coinbase drives US policy engagement and proof-of-reserves standards. The bar is high for security thinking, regulatory judgment and shipping consumer-grade crypto products. As the premier US-listed digital asset platform, Coinbase sets industry standards for security architecture, regulatory engagement, and developer-first Web3 ecosystem scaling. Coinbase recruits across engineering, risk compliance, product design, and business development to expand compliant Web3 financial services.