ether.fi is hiring a Customer Service Representative in Product — Cayman. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Us
Company context from the listing:
Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth—making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non-custodial suite of products—Stake, Liquid, and Cash—that bridge crypto utility with real-world convenience.
With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience.
As we continue to scale, we’re actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up.
Learn more at ether.fi.
Position Overview:
This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience.
Qualifications
Experience and skills the team lists as required:
- Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
- Experience with DeFi protocols and cryptocurrencies desired
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Prior experience in the financial or crypto industry is a plus
- Bachelor's degree in a relevant field is preferred
Perks & Benefits
What the posting highlights about the offer:
- Competitive salary, performance-based incentives, and token allocation grant
- Opportunity to work with a Top 4 Ethereum protocol, by TVL
- Opportunities for professional development and growth within the organization
- Health, dental, and vision insurance plans
- Collaborative and inclusive work culture
- Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
- Global team with opportunity for travel and working out of our 3 offices around the world
- 4 weeks work from anywhere
- Exciting company events and team-building off-sites
Build a standout application
For the Customer Service Representative at ether.fi, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.