eToro is hiring a Customer Service Representative (Spanish & English) in CF Group — Limassol, Cyprus. The overview below is synthesized from the employer posting on etoro.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Description
eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently.
We are constantly growing and are excited to share that we are looking for Customer Service Representatives to join our team!
What will you be doing?
- Serve as an effective bridge between the company and its clients
- Provide first-level support to clients via live chat, email, and phone
- Handle requests for assistance with the utmost professionalism, in line with company guidelines
- Balance customer interests with company requirements at all times
- Communicate with clients clearly and effectively, both in writing and verbally
- Ensure compliance with Cyprus and global regulations
- Represent the company and its products at the highest level, delivering a truly exceptional “WOW” service experience
Requirements
Experience and skills the team lists as required:
- This is a shift-based position, requiring flexibility to work shifts and weekends (5 working days per week)
- Excellent command of Spanish and English
- Basic understanding of financial markets
- Previous experience in customer service
- Service-oriented mindset with a focus on client satisfaction
- Excellent interpersonal skills
- Highly motivated to succeed and contribute to the team
Build a standout application
For the Customer Service Representative (Spanish & English) at eToro, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.