Polymarket is hiring a Control Desk Operator/Analyst in Operations — Remote. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Polymarket
Company context from the listing:
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.
We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About the Role
Day-to-day scope for the Control Desk Operator/Analyst as described in the posting:
Polymarket is looking for a US Control Desk Operator / Analyst to sit at the intersection of market operations, risk oversight, compliance, and technology — serving as a critical first line of defense for our CFTC-regulated Derivatives Clearing Organization (DCO) and Designated Contract Market (DCM). This is a shift-based role running 4:00 PM – 12:30 AM, supporting one of the most dynamic 24/7 trading platforms in the industry.
The ideal candidate has hands-on experience with CFTC regulatory frameworks, but more importantly, brings a relentless roll-up-your-sleeves mentality. We need someone who can flawlessly execute manual operational tasks today while working with our engineers to automate them for tomorrow.
What You'll Do
Day-to-day scope for the Control Desk Operator/Analyst as described in the posting:
- Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations
- Action, review, and reconcile daily transactions — ACH deposits, wire transfers, and withdrawals — ensuring proper flow of funds
- Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud
- Serve as the investigative backbone for the CX team — research transaction logs, data feeds, and contract specifications to resolve user disputes
- Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows
- Critically evaluate existing SOPs and speak up when a policy or process doesn't make sense or could be optimized
- Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance
- Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks
What We're Looking For
- Bachelor's degree required
- 3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution as a core part of the role
- Demonstrated familiarity with CFTC regulations, particularly Part 38 (DCM) and Part 39 (DCO), as well as FCM/intermediary oversight
- Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows including manual adjudication of high-risk or escalated cases
- Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment
- Familiarity with technical concepts (APIs, SQL, databases) to effectively translate operational needs into engineering specs
- Strong attention to detail under time pressure — you catch things others miss, consistently, when the stakes are real
- Ability to write clear, precise process documentation and technical specifications that engineers can actually act on
- Comfort operating in fast-moving environments where processes are still being built and ambiguity is the norm
- (Plus) Experience at a fintech, crypto exchange, or prediction market platform
- (Plus) Familiarity with stablecoin or on-chain settlement mechanics
- (Plus) Prior experience partnering with engineering teams to scope and ship operational automations
- (Plus) SQL or basic scripting ability to pull data and investigate discrepancies independently
Benefits
What the posting highlights about the offer:
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories