Stripe is hiring a Credit Operations Collections Analyst in 4890 Credit Operations — Toronto, Atlanta, or Chicago. The overview below is synthesized from the employer posting on stripe.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Who we are
About Stripe
Company context from the listing:
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the team
Company context from the listing:
The Risk Operations team is looking for an experienced Credit Operations Collections Analyst to join an industry leading global credit operations team. As a Credit Analyst, you will execute operational collections and workout processes at scale while devising growth friendly solutions that reduce Stripe’s credit risk.
Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity.
The listing frames the Credit Operations Collections Analyst at Stripe as a hands-on product role. This person will work alongside a global team of analysts and build cross functional partnerships with engineering, strategy, sales, vendor management and more.
The right candidate for this role should have an understanding of general credit principals, risk management, and credit modeling. Successful candidates for the role will have a minimum of four years experience in commercial credit collections and workouts within the payments, fintech, or financial service spaces.
What you’ll do
Day-to-day scope for the Credit Operations Collections Analyst as described in the posting:
Responsibilities
Day-to-day scope for the Credit Operations Collections Analyst as described in the posting:
- Work with merchants from venture-backed startups to well established institutions
- Complete in-depth credit reviews on merchants to identify credit concerns and collections strategies
- Investigate and action/triage escalations across multiple channels while providing accurate and timely responses
- Own various operational processes that the team performs such as credit collections reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
- Identify risk factors & trends and further report said trends to the wider risk team
- Utilize analytics to optimize strategies which can be enforced across the portfolio
- Maintain regular communication with cross-functional stakeholders
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
- Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.
Who you are
Experience and skills the team lists as required:
The listing frames the Credit Operations Collections Analyst at Stripe as a hands-on product role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Experience and skills the team lists as required:
- 4+ years of relevant experience in commercial credit collections and managing workouts with a solid understanding of general commercial credit principals.
- 1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders.
- Experience using data to propose creative solutions to both tactical and strategic problems
- Creativity, a team-focused mentality, and effective problem solving skills
- The ability and desire to question the status quo
- The ability to approach challenges from a user perspective while being pragmatic and solutions oriented
- Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them
Preferred qualifications
Experience and skills the team lists as required:
- Credit experience in payments, e-commerce, or fintechs
- Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows
- Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations