Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase.
Key Responsibilities
- Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
- Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management.
- Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
- Support the development and documentation of review processes to enhance operational efficiency.
- Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
- Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.
Qualifications & Requirements
- Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce.
- Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies.
- Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud.
- Proficiency in English communication, both written and verbal.
- BA/BS degree or equivalent practical experience.
- Demonstrated ability to work collaboratively in a fast-paced, in-office environment.
- Passion for combating fraud and abuse, with a proactive and detail-oriented approach.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
Preferred / Nice-to-Have Qualifications
- Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem.
- Familiarity with tools and technologies used in payments risk management.
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Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding bonus)
₹860,050 - ₹860,050 INR
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. com..
- Data Privacy & Arbitration: By submitting your application, you agree to our. US applicants: By submitting your application, you agree to Arbitration of Disputes.
About Coinbase
Coinbase, founded in 2012 by Brian Armstrong and Fred Ehrsam in San Francisco, is the largest US-listed crypto exchange (NASDAQ: COIN) with 110M+ verified users and $300B+ quarterly traded volume. Products span retail, Advanced Trade, Wallet self-custody, Base L2 and institutional prime. Public since 2021, Coinbase drives US policy engagement and proof-of-reserves standards. The bar is high for security thinking, regulatory judgment and shipping consumer-grade crypto products. As the premier US-listed digital asset platform, Coinbase sets industry standards for security architecture, regulatory engagement, and developer-first Web3 ecosystem scaling. Coinbase recruits across engineering, risk compliance, product design, and business development to expand compliant Web3 financial services.