Fireblocks is hiring a Solutions Architect, AMER in Customer Operations — United States. The overview below is synthesized from the employer posting on fireblocks.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Here’s the bit about the opportunity:
As a Solution Architect in our AMER Professional Services team, you own the technical delivery of Fireblocks implementations for the region’s largest Banks and Financial Institutions. From deal close through to production, you lead architecture design, integration, and deployment on customer infrastructure.
You’ll be:
- Owning the transition from deal close to production, taking end-to-end accountability for the solutions delivered
- Defining enterprise customers’ setup with Fireblocks, including API integrations, security architecture, and architecture documentation
- Steering complex integrations across core banking, custody, tokenisation, and Travel Rule through to production
- Codifying reusable reference architectures, integration patterns, and playbooks to scale delivery across AMER
- Acting as the bridge between Sales, Product, R&D, and customers to solve complex integration challenges
- Supporting strategic pre-sales cycles with technical discovery and solution design
- Ensuring operational excellence and a high standard of customer satisfaction throughout delivery
What we’re looking for
- Bachelor’s degree or above in Computer Science or a related field, with 5+ years of relevant experience
- Proven experience delivering post-sale implementations in complex enterprise or financial services environments
- Experience with either blockchain, cryptography, or Web3 technologies, or with Banks, Financial Institutions, or enterprise financial systems. One is a must, both is a strong advantage
- Software development experience and a hands-on technical mindset
- Deep understanding of IT security and proven cloud experience
- Strong knowledge of enterprise architecture and best practices
- Demonstrated technical leadership, mentoring engineers or architects and setting technical standards
- Pre-sales exposure (solution architecture, sales engineering, or RFP support) is a plus
- Excellent written and spoken English; Spanish and/or Portuguese a plus
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $205,000 to $268,000.
While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
Build a standout application
For the Solutions Architect, AMER at Fireblocks, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.