StraitsX is hiring a Junior Product Operations Associate (Contract Role) in STX - Operations — Jakarta, Jakarta, Indonesia. The overview below is synthesized from the employer posting on job-boards.eu.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About the Role
Day-to-day scope for the Junior Product Operations Associate (Contract Role) as described in the posting:
As a Junior Associate – Operations, you will perform daily shift operations to ensure the accurate and smooth settlement of routine fiat and blockchain-based transactions. Working under direct supervision, you will manage daily reconciliations, maintain operational logs, escalate errors promptly, and utilize modern tools and AI to keep workflows efficient.
What You Will Do
- Execute routine daily settlement and processing for standard fiat and blockchain-based transaction queues.
- Perform accurate daily reconciliations and maintain meticulous transaction logs.
- Monitor transaction queues to meet daily SLA cut-offs and prevent backlogs.
- Identify processing errors or system glitches promptly and escalate them with detailed context.
- Leverage approved AI tools, templates, and software to streamline individual tasks and daily outputs.
- Maintain clear and timely communication with peers and immediate stakeholders.
- Contribute to team OKRs and initiatives.
What We Are Looking For
- Diploma or Bachelor's degree, with 0–2 years of experience in financial operations, banking, payments, fintech, or other fast-paced operational environments.
- Strong attention to detail with the ability to maintain accurate records, identify operational discrepancies, and ensure timely issue escalation.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams in a high-volume, SLA-driven environment.
- Willingness to work rotating shifts, including weekends, public holidays, and evening schedules, while adapting to changing operational priorities.
- Tech-savvy with a willingness to leverage productivity and AI tools (e.g., ChatGPT, Gemini, Claude) to improve efficiency; familiarity with customer support platforms and spreadsheets is an advantage.
- Eagerness to learn and grow, with a foundational understanding of blockchain, stablecoins, or digital asset operations considered a plus.
Build a standout application
For the Junior Product Operations Associate (Contract Role) at StraitsX, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.