Robinhood is hiring a Staff Product Manager, Platform Operations in Customer Trust and Safety — Menlo Park, CA; New York, NY. The overview below is synthesized from the employer posting on boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
About the team + role
Company context from the listing:
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers.
The Operations Platform team’s mission is to design, develop, and maintain the critical infrastructure, tooling & automation needed by Customer Trust & Safety (CTS) Operations to safely protect our customers. We build scalable case management & investigation solutions that allow our operations teams to detect and mitigate fraudulent activities in real-time.
As Staff Product Manager, you will own product strategy across four connected areas: the Ops case-management and investigation platform, the ML/AI alert resolution models, tooling/Ops readiness for new products/geos, and the experience of customers navigating fraud controls. You will define the roadmap and system architecture that ties these together, partnering closely with engineering, data science, and Ops leadership to ship scalable, foundational solutions.
This role is based in our Menlo Park, CA, New York, NY, with in-person attendance expected at least 3 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
Day-to-day scope for the Staff Product Manager, Platform Operations as described in the posting:
- Set the long-term vision, strategy, and priorities for the platform team supporting Robinhood's Fraud and Account Operations.
- Own the multi-year product roadmap for the case-management and investigation tooling, to prevent complex fraud vectors and protect customer assets.
- Drive AI-based automation of fraud alert resolution and account lifecycle claims, owning the leadership metrics tracked against these goals.
- Reduce friction and ticket volume for customers affected by fraud controls, partnering on messaging, self-serve flows, and policy clarity.
- Architect and implement foundational services, policies, and system controls to ensure Robinhood remains a secure, trusted platform for financial activity.
- Partner with compliance, operations, privacy, engineering, data science, and legal teams to ship high-impact platform tools and mitigate systemic fraud.
What you bring
- Bachelor’s or Master's Degree, or equivalent practical experience.
- 8+ years of product management experience, specifically building and shipping internal tools, fraud/risk operations platforms at scale.
- Direct experience shipping AI/ML-based automation and expertise in leveraging product analytics to guide critical product decisions.
- Proven ability to synthesize complex, ambiguous problems into clear, executable strategies that align with overarching business goals.
- Strong technical depth with case management systems, workflow automation platforms or risk decisioning engines.
- High self-motivation with a track record of driving complex initiatives from conception to completion.
What we offer
What the posting highlights about the offer:
- Challenging, high-impact work to grow your career
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.
Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$191,000—$225,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$168,000—$198,000 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$150,000—$176,000 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best.