StraitsX is hiring a Trading Operations Specialist in STX - Commercial — Jakarta, Jakarta, Indonesia. The overview below is synthesized from the employer posting on job-boards.eu.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About the Role
Day-to-day scope for the Trading Operations Specialist as described in the posting:
As our new Trading Operations Specialist, you will play a critical role in supporting the OTC Trading team by managing end-to-end partner onboarding, account maintenance, and portfolio reconciliation. This role sits at the intersection of trading operations, client success, and compliance.
What You Will Do
- Drive the end-to-end onboarding workflows for new business opportunities, Exchanges, PSPs, and LPs, ensuring all processes adhere to operational standards.
- Support traders in monitoring the deal lifecycle and proactively follow up with prospective clients to retrieve necessary documentation.
- Act as the internal cross-functional liaison—coordinating with Compliance for updated ACRA documents and the Corporate Secretary for UBO profiles.
- Track progress and report weekly operational highlights, milestones, and bottlenecks to the OTC Trading team.
- Assist traders with compliance preparations and execute periodic account reviews.
- Partner with relevant divisions to resolve issues concerning Know Your Transaction (KYT) protocols and transaction monitoring.
- Follow up with existing clients to secure outstanding documentation for Requests for Information (RFIs).
- Promptly escalate any client pushback or onboarding blockers to the trading team for swift resolution.
- Perform financial reconciliation of revenue, P&L, and inventory balances across both fiat and stablecoin positions.
- Conduct regular performance analytics to evaluate and track exchange execution performance.
What We Are Looking For
- 1–3+ years of experience in operations, client onboarding, or middle-office roles within fintech or financial services.
- Exceptional attention to detail with a highly organized approach to managing multiple onboarding workflows and compliance documents simultaneously.
- Excellent written and verbal communication skills, with a proven ability to act as an effective liaison between external clients and internal cross-functional teams (e.g., Compliance, Traders).
- A proactive team player who thrives in a fast-paced environment and is always willing to support the trading desk.
- Prior experience working at a cryptocurrency exchange, OTC trading desk, or in the broader Web3 industry.
- Solid familiarity with KYC (Know Your Customer), KYB (Know Your Business), and KYT (Know Your Transaction) regulatory frameworks and screening protocols.
- Proficiency in Excel for daily financial and P&L reconciliations.
Build a standout application
For the Trading Operations Specialist at StraitsX, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it. Add links to public work, keep formatting scannable, and close with a clear ask. Hiring managers skim — make impact obvious in the first half-page.
Career growth in Web3 rewards continuous learning. Follow protocol changelogs, practice with testnets, and contribute to open issues. Small, consistent contributions compound into credibility more than one-off credentials.