Blockstream is hiring a Office & Workplace Experience Specialist in People & Recruiting — Lugano. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world.
We are now looking for an Office & Workplace Experience Specialist to join our growing team in Lugano.
This role is ideal for someone who genuinely enjoys working with people and creating a welcoming, professional, and service-oriented environment. As the first point of contact for our office, you will play an important role in shaping the experience for employees, clients, candidates, and visitors interacting with Blockstream and our group.
Beyond administration and coordination, this is a highly people-facing role where strong customer service, organisation and communication skills, and a positive attitude are essential.
What You’ll Be Doing (Responsibilities)
Day-to-day scope for the Office & Workplace Experience Specialist as described in the posting:
- Experience in reception, hospitality, customer service, office administration, or similar people-facing roles
- Welcome and assist visitors, clients, and employees in a warm and professional manner
- Deliver a high-quality office and customer experience as the face of the Lugano office
- Support daily office operations and administrative processes
- Handle expense reporting and invoicing activities
- Coordinate meetings, travel arrangements, and events
- Support office management and office move activities
Manage incoming calls, emails, and correspondence
Collaborate across teams and support various internal projects
What We Look For in You (Required Qualifications)
Experience and skills the team lists as required:
- Experience in reception, hospitality, customer service, office administration, or similar people-facing roles
- Familiarity with office management procedures.
- Highschool diploma or equivalent
- Ability to work independently and as part of a team.
- A genuine customer-oriented mindset and strong interpersonal skills
- Excellent English and Italian communication skills
- German and/or French is highly preferred
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and Google Workplace
- Positive, professional, and service-minded attitude
- Curiosity for technology and AI-driven ways of working
This position is in an office setting and requires regular interaction with staff, clients, and visitors. The Office & Workplace Experience Specialist will play a crucial role in creating a welcoming atmosphere.
Build a standout application
For the Office & Workplace Experience Specialist at Blockstream, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it.