Notabene is hiring a Senior Customer Success Manager [Remote] in Customer Success — New York. The overview below is synthesized from the employer posting on jobs.ashbyhq.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Senior Customer Success Manager (AMER)
About Notabene
Company context from the listing:
Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business.
This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if…
- You’ve directly contributed to increasing the net retention of your Book of Business
- You can confidently demonstrate knowledge of both our product and also the wider industry
- Our customers trust and rely on you to help them achieve their goals
- You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business.
What you will be doing
- Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
- Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
- Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
- Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
- Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
- Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
- There may be expectations to participate in On Call duty outside of office hours
What you bring
- Prior working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
- 6-8 Years Customer Success experience
- Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
- Experience negotiating and closing deals
- Experience managing a range of clients from SMBs to Enterprise
- Experience contributing to the creation of Customer success processes and resources
- High emotional intelligence and some who is motivated by learning and problem solving
- You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
- Thrive on working autonomously with an entrepreneurial mindset.
- Embody proactivity and are happy rolling up your sleeves and getting stuck in
Nice to Have
Additional experience noted as a plus:
- Experience in Crypto, Fintech or Regtech is a big bonus but isn’t required.
- Payments experience is a huge plus!
Benefits
What the posting highlights about the offer:
Flexible Remote Work: Work from anywhere!$1000 WFH Stipend: Use within your first year of employment.MacBook Pro: Procured by you and your manager to find a model that meets your needs.Unlimited PTO: We trust you to take as much holiday as you need.Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.
Apply Today!
If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience.