Crystal Intelligence is hiring a Customer Success Manager, APAC (Remote) — the employer-specified location. The overview below is synthesized from the employer posting on crystalintelligence.teamtailor.com: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
Position summary
The listing frames the Customer Success Manager, APAC (Remote) at Crystal Intelligence as a hands-on product role. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.
This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.
Duties and responsibilities
- Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
- Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.
- Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
- Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
- Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
- Monitor client engagement metrics and proactively address signs of churn risk.
- Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
- Support clients in Korea, leveraging cultural and regional knowledge to build trusted relationships.
- Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).
Requirements
Experience and skills the team lists as required:
- Korean language fluency is essential (native or near-native).
- Proficiency in English (written and spoken).
- 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
- Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
- Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.
- Proactive, organised, and data-driven approach to managing a portfolio of accounts.
- Comfortable working in a remote-first, fast-paced environment
Nice to have
- Experience working with or for crypto exchanges, financial regulators, or banks.
- Knowledge of regional regulatory frameworks (e.g. AIFC, FATF recommendations).
- Experience using CRM platforms (HubSpot).
Build a standout application
For the Customer Success Manager, APAC (Remote) at Crystal Intelligence, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it. Add links to public work, keep formatting scannable, and close with a clear ask. Hiring managers skim — make impact obvious in the first half-page.
Career growth in Web3 rewards continuous learning. Follow protocol changelogs, practice with testnets, and contribute to open issues. Small, consistent contributions compound into credibility more than one-off credentials.