StraitsX is hiring a Integration Engineer - Card Issuing in STX - Engineering — Kuala Lumpur, Kuala Lumpur, Malaysia; Taichung, Taiwan; Taipei, Taiwan. The overview below is synthesized from the employer posting on job-boards.eu.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About the Role
Day-to-day scope for the Integration Engineer - Card Issuing as described in the posting:
The listing frames the Integration Engineer - Card Issuing at StraitsX as a hands-on product role. You'll be the primary technical point of contact for our clients, guiding them through API integrations, debugging issues, and handling essential technical setups. Your work will directly contribute to faster client onboarding and higher client satisfaction.
This role reports to the Integration Engineer Team Lead and works closely with Software Engineers, Product Managers, and external client technical teams.
What You Will Do
- Guide and support clients step-by-step through API integration for card issuing from initial sandbox setup to full production go-live acting as their primary technical point of contact throughout and beyond
- Routinely debug and diagnose technical issues within both sandbox and production environments, working directly with clients to identify root causes and implement solutions
- Manage and execute technical configuration tasks including identity provider setup, access control, and payment network portal configuration
- Manage payment network certification processes for mobile wallet integrations
- Develop and maintain clear technical documentation, troubleshooting playbooks, and internal knowledge base content
- Actively participate in client-facing communication channels (Slack, WhatsApp) to provide timely first-line technical support
- Translate client feedback and integration challenges into actionable Jira tickets for our Software Engineering team
- Leverage generative AI tools and monitoring platforms for troubleshooting, documentation, log analysis, and root cause identification
- Collaborate closely with Sales, Product, and Engineering teams to ensure a seamless client experience from engagement through integration and beyond
What We Are Looking For
- 4+ years in a technical client-facing role (integration support, solutions engineering, technical account management, or similar)
- Experience with RESTful APIs - reading documentation, testing endpoints, debugging request/response payloads
- Exceptional written and verbal communication skills in both English and Chinese (Mandarin) are essential
- Experience with ticketing systems (FreshDesk, Zendesk, or similar)
- Ability to read logs and trace issues through distributed systems
- Structured troubleshooting approach - logical reasoning from error codes to root cause
- Proficiency with generative AI tools for daily productivity
- Ownership mentality - proactively identifies and resolves issues
- Fintech or payment industry experience (card issuing, acquiring, e-wallet)
- Experience with VISA/Mastercard protocols or card lifecycle management
- Familiarity with monitoring tools (DataDog, Grafana)
- Knowledge of webhook architectures and event-driven systems
- Experience creating SOPs or runbooks for support operations
Build a standout application
For the Integration Engineer - Card Issuing at StraitsX, reviewers look for concise evidence over buzzwords. Mirror the language of the posting sparingly, quantify support or delivery outcomes, and show how you handled ambiguity, time-zone collaboration and user empathy. Keep your resume to impact, keep your cover note to one page, and link to artifacts — tickets resolved, docs shipped, dashboards owned — that prove you can operate in a fast-moving Web3 team. Prepare to discuss a time you turned a confusing user report into a clear fix and how you measure quality in support and operations.
Web3 hiring values reliability: on-time follow-through, clear writing, and a track record of improving runbooks and tooling. Treat the application as a work sample. For interviews, be ready to walk through how you prioritize across time zones, handle a difficult user, and decide when to escalate versus resolve directly. Show how you document decisions so the next teammate benefits.
In a distributed Web3 org, trust builds through written clarity. Use the cover note to demonstrate it. Add links to public work, keep formatting scannable, and close with a clear ask. Hiring managers skim — make impact obvious in the first half-page.
Career growth in Web3 rewards continuous learning. Follow protocol changelogs, practice with testnets, and contribute to open issues. Small, consistent contributions compound into credibility more than one-off credentials.