Mesh is hiring a Solutions Engineer in Customer Success — United States - Remote. The overview below is synthesized from the employer posting on job-boards.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Mesh
Company context from the listing:
At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce.
Overview
Company context from the listing:
As a Solutions Engineer, you will be instrumental in executing our pre-sales customer lifecycle. You’ll be working closely with our support engineering and product teams while serving as the technical bridge between customers and our internal teams.
You'll work alongside our Solutions Architects and Product to create industry-specific playbooks, mentor customer engineering teams, share best practices, and develop innovative solutions that accelerate sales and implementation timelines across our diverse customer base including Payment Service Providers, iGaming, Wallets, Exchanges, Trad-fi and more.
Responsibilities
Day-to-day scope for the Solutions Engineer as described in the posting:
- Serve as solutions/sales engineer, building strong customer relationships and trust with prospect and customers to drive rapid implementation and adoption
- Design and implement solutions for pre-sales, including analytics, processes, documentation, and technical infrastructure that accelerate sales and implementation timelines
- Optimize tools and data from Gong, Pylon, Kapa, Datadog, Amplitude, and AI-powered self-service solutions to enhance internal workflows, improve ease of closing deals, handling customer objections/questions, and elevate customer experience
- Guide customer business and technical teams on SDK and API implementation best practices to significantly reduce timelines and facilitate broader platform rollouts
- Triage and resolve technical issues between prospects/customers and internal
- Travel occasionally (approximately once monthly) for strategic customers, company meetings, or industry events
Requirements
Experience and skills the team lists as required:
- Bachelor's degree in Computer Science, Data, or equivalent work experience.
- 2-5 years of experience as a sales/solution engineer, solutions architect, support engineer or equivalent, ideally with some experience in a startup environment
- Experience as an early stage team member or early team builder is highly valued
- Strong interpersonal and communication skills with the ability to build and maintain customer relationships
- Demonstrated technical knowledge, use and troubleshooting skills with APIs
- Ability to manage multiple projects simultaneously
- Familiarity with API management tools, SDK’s, and demo software like Coast is a plus
- Knowledge of crypto and fintech, including blockchain technology, digital assets, financial regulations, and use cases
- Technical skills: Coding, API/SDK, and AI (Claude/Codex), /automation experience
The compensation range provided may span multiple career levels and will be narrowed during the interview process based on factors including a candidate's experience, skills, qualifications, and geographic location. For candidates outside of New York or San Francisco, compensation will be adjusted to reflect the applicable market and location-based pay band.
Pay Range
$140,000—$180,000 USD
Why You’ll Love It Here
At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership.
In-Office Expectations
Employees based in our San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs.
How We Care For Our Team
We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family.
We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.
Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.